Paperless statements revisited

What a mess.  Switched to paperless statements for one of my cards, and the email notification promptly ended up buried in my to-do bin.  Due to the sudden death of my desktop and the distraction of Hurricane Ike, I forgot to make payment and was hit with a substantial late fee and finance charge.  Noticed that Citi finally added automatic payments of the statement balance recently, which I signed up for immediately.  A call to customer service got the charges reimbursed.  Avoid paperless statements unless you also sign up for auto-pay.

1 Comment

  • eliel says:

    Dude, been there done that.

    My favorite is Bank of America, whose email reminders of one’s statement due dates fail when you have a small forgettable balance, but work fine otherwise…

    Statement balance pay offs are the way to go.

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