What a mess. Switched to paperless statements for one of my cards, and the email notification promptly ended up buried in my to-do bin. Due to the sudden death of my desktop and the distraction of Hurricane Ike, I forgot to make payment and was hit with a substantial late fee and finance charge. Noticed that Citi finally added automatic payments of the statement balance recently, which I signed up for immediately. A call to customer service got the charges reimbursed. Avoid paperless statements unless you also sign up for auto-pay.